Business Operations Support That Solves the Stuff Holding You Back
Running a business in Aotearoa is exciting, but it can also feel relentless. Between day-to-day admin, growing customer expectations, evolving systems, and the pressure to operate sustainably, many business owners find themselves stretched thin and constantly reacting.
That’s where Pūmau Business comes in. We provide fractional administrative and operational support designed to remove friction, restore clarity, and help your business run smoothly - now and as you grow. We don’t just complete tasks. We solve the operational issues that quietly slow your business down.
When Admin Overload Starts Costing You Time and Focus
If you’re spending too much time in your inbox, missing follow-ups, or feeling mentally cluttered by admin, the problem isn’t effort, it’s structure.
The Solution: Calm, Reliable Executive & Admin Support
We step in as an extension of your business to:
Manage inboxes, calendars, and communications
Prepare information so decisions are easier and faster
Keep daily operations organised and moving
You get fewer interruptions, better visibility, and confidence that nothing is slipping through the cracks, without hiring a full-time EA.
When Systems Don’t Keep Up With Your Business
As your business grows, messy systems start to show:
Information scattered across tools
Processes that change depending on who’s doing the work
Tech that feels overwhelming instead of helpful
The Solution: Systems and Workflows That Actually Work
We design and refine business systems, workflows, and documentation that support how you work.
This includes:
Workflow optimisation and tool set-up
Clear SOPs and process documentation
Organised digital filing and clean data
Systems that support compliance and consistency
The result? Less confusion, fewer errors, and a business that runs without constant intervention.
When Customer Experience Feels Hard to Maintain
If onboarding new clients feels clunky, follow-ups are manual, or customer information is hard to track, it’s easy for things to fall through the cracks, and that impacts trust.
The Solution: Smooth Client Onboarding & CRM Support
We help you create professional, seamless customer experiences by:
Setting up and managing CRMs
Designing clear onboarding workflows
Ensuring customer data is accurate and accessible
Your clients feel looked after, your team stays aligned, and you gain visibility across the entire customer journey.
When Growth Brings Complexity, Not Freedom
Growth should feel exciting, not heavier. But without the right operational foundations, scaling often brings more pressure, more decisions, and more moving parts.
The Solution: Fractional Strategy & Anticipatory Support
We support business owners who are too close to the day-to-day to see the bigger picture by offering:
Practical operational guidance
Support with systems, tools, and process changes
Anticipatory thinking, spotting issues before they escalate
This is grounded, real-world strategy that helps you move forward with clarity, not overwhelm.
When Projects and Events Stretch Your Capacity
Launching something new or coordinating an important project can quickly drain time and energy, especially when you’re already busy running the business.
The Solution: Project & Event Coordination You Can Rely On
We manage timelines, people, and details so projects run smoothly and expectations are met. From internal projects to events and launches, we bring structure, follow-through, and calm execution. You stay focused on outcomes, we handle the moving parts.
Sustainability Isn’t an Add-On — It’s Built In
Efficiency isn’t just about speed. It’s about building a business that’s sustainable for people, systems, and the long term.
We embed sustainable practices through:
Digital-first, paper-light systems
Clean, reliable data for better decisions
Processes that reduce rework and burnout
Sustainability isn’t a buzzword here, it’s part of how we help businesses last.
Why Businesses Choose Pūmau
Our clients work with us because they want:
Fewer operational headaches
Systems they can trust
Support without long-term employment commitment
A proactive partner who thinks ahead
We bring calm, clarity, and capability to the parts of your business that matter most, quietly, consistently, and professionally.
Ready to Run Your Business With More Ease?
If your business feels heavier than it should, it’s time for better operational support.
Let’s talk about how we can help your business run smoother, smarter, and more sustainably.