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Pūmau Business Virtual Assistant Business Optimisation

Pricing & How We Work

Premium Pricing Philosophy

At Pūmau Business, we don’t believe in one-size-fits-all pricing — because your business isn’t one-size-fits-all.

Our fractional administrative and operational services are priced around:

  • Complexity (not just time)

  • Outcomes (not tasks)

  • Sustainable support (not short-term fixes)

This ensures you receive the right level of support, delivered calmly, proactively, and without unnecessary overhead.

Fractional Support Pathways

(Positioned by business stage, not cost)
​Rather than competing on price, we help you choose the right operational partnership for where your business is today, and where it’s heading next.

Foundation Support

Stability, structure, and breathing room

Best suited for:

  • Solo business owners or small teams

  • Businesses feeling admin-heavy

  • Leaders wanting reliable execution

Focus:

  • Day-to-day admin

  • Inbox and calendar management

  • Foundational workflows

  • Operational consistency

Outcome:
You regain time, reduce mental load, and feel confident nothing is being missed.

Growth Support

Systems, structure, and smoother scale

Best suited for:

  • Growing teams

  • Increasing client or operational complexity

  • Businesses outgrowing informal systems

Focus:

  • Workflow optimisation

  • Process documentation

  • CRM and onboarding

  • Operational visibility

Outcome:
Your business runs more smoothly, even as demand increases.

Strategic Operations Support

Anticipatory, senior-level operational partnership

Best suited for:

  • Established businesses

  • Founders needing operational leadership

  • Organisations navigating change or scale

Focus:

  • Proactive operational strategy

  • Change and project management

  • Systems optimisation

  • Anticipatory problem-solving

Outcome:
You gain a trusted operations partner who thinks ahead and protects momentum.

One-Off Projects & Short-Term Support

For businesses not ready for an ongoing retainer, we also offer one-off or short-term engagements, including:

  • Operations 

  • Management

  • Documentation

  • Systems Audit

  • CRM Setup 

  • Data Cleanse

  • Process Documentation Sprint

  • Workflow or Tech Reset

Priced per project | Scoped after discovery

These are a great way to experience how we work.

Package Comparison

 Support Area  Foundation Growth Strategic
 Day-to-day admin & EA support✔✔✔
 Inbox & calendar management ✔✔✔
 Workflow optimisation ◐✔✔
 SOPs & documentation ◐✔✔
 CRM & onboarding systems –✔✔
 Project coordination – ◐✔
 Strategic operational guidance – ◐✔
 Anticipatory planning–  –✔
 Best for StabilityScaleLeadership

◐ = included where appropriate to scope

Exact scope and pricing confirmed after discovery

How Pricing is Confirmed

We confirm exact pricing after your discovery conversation, once we understand:

  • The complexity of your business

  • The level of support required

  • The outcomes you want to achieve

This ensures:

  • You’re not overpaying

  • We’re not under-scoping

  • Expectations are clear from the start

How Pricing is Confirmed

Why don't you list exact prices?

Because fractional support varies depending on business size, systems, and complexity. Listing fixed prices often leads to under- or over-scoping. We prefer to price accurately and fairly after understanding your needs.

Is there a minimum commitment?

We don’t lock clients into long-term contracts. Most clients work with us on a monthly retainer, reviewed regularly to ensure it still fits.

Is fractional support more cost-effective than hiring?

Yes. You gain immediate access to experienced support without salary, leave, KiwiSaver, recruitment, or HR overheads.

Do you charge hourly?

Our core support is retainer-based, not hourly, because outcomes matter more than time. One-off projects may be scoped separately.

What if my needs change?

That’s expected. Our support is designed to scale up or down as your business evolves.

How quickly can you start?

Start times depend on availability, we aim to onboard efficiently once scope and fit are confirmed.

Ready to Get Started?

If you want pricing clarity, operational calm, and support that actually makes life easier:

Book your free 15-minute Clarity Chat

We’ll talk through your needs and recommend the right next step — no pressure, just practical guidance.

Book Now