Business Solutions

Your Local Expert Virtual Assistants

Delivering high value and high performance Productivity Support Solutions. We take pride in our customer experience, taking the time to hear and understand our customer so we can provide higher value.

C-Suite & Board of Directors Partnership
Data, Content and Process Partnership
Project Management Partnership
Tailored Operational Partnership

Customer Journey Story Board

Over the years we've had the privilege of working with many organisations. Take a read of the customer journey storyboards we've collated.

Requesting a customer proposal

We like to meet you, so you can meet us and know that we're a great fit before we start. We value our partnerships and the way we work is enhanced by hearing and understanding you. We're here for you and we're available for you. After our initial meeting, we'll forward a proposal tailored to your key productivity objectives, with our fee structured in alignment with these objectives.

Book in for a quick online discovery chat

Not quite ready for a call just yet and keen for a bit more information? Flick through the quick enquiry below and we'll send you an email with a neat summary of how we can team up with you.

Quick Enquiry Form

Capability and Capacity

We take pride in delivering exceptional customer experience. To maintain the highest standards of quality and ensure unparalleled dedication to each client, we follow a unique approach. We believe that every client deserves our full attention and personalized assistance. To achieve this, we've designed our onboarding process to be meticulous and thorough. We intentionally limit the number of customers assigned to each of us. Why? Because we are committed to going above and beyond to meet your needs.

By onboarding only a small set of customers for each of our virtual assistant team members, we ensure that our team has more than enough capacity to cater to your changing requirements. This approach allows us to:

Prioritise Your Productivity for Success

Our virtual assistants can dedicate ample time and focus to understand your goals, preferences, and work style. This individualised attention empowers us to deliver tailored solutions that truly make a difference in your day-to-day productivity.

Maintain Productivity High Standards

We believe in quality over quantity. By keeping our client base limited for each virtual assistant, we can maintain the highest standards of service. This means timely responses, efficient task management, high productivity, and a proactive approach to assisting you.

Build Meaningful Partnerships

We're not just here to complete tasks; we're here to build lasting partnerships. With a manageable workload, our virtual assistants have the opportunity to foster strong relationships with each client. This enables us to anticipate your needs and provide insightful support.

Adapt and Grow

Your needs evolve, and so do we. By keeping our capacity well above demand, we are prepared to accommodate changes in your workload, schedule, and priorities. Flexibility is a cornerstone of our service.

At Pūmau Business, we're not interested in being the biggest – we're committed to being the best. Our approach to onboarding ensures that you're not just another client; you're a valued partner on a journey to increased productivity and success.

Testimonial

Debra worked for my company, Clarus. We needed someone to take over the day to day financial management and administration duties. Debra was a breath of fresh air. She picked up the work off the previous person seamlessly using Skype and phone calls. She quickly implemented new and better processes and streamlined activities using her extensive knowledge of cloud based platforms. I trusted Debra with the financial management of my company and can confidently say I found her to be reliable and honest. She always provided timely information and reports so I knew what was going on. I sold the company and in preparation for sale Debra was fantastic. She helped pull together a vast amount of information quickly which greatly assisted the entire process.

I have no hesitation in recommending her.

Edwin