Most teams aren’t short on effort — they’re stuck moving work around instead of getting it done. Digital paper pushing creates delays, confusion, and unnecessary admin. The fix is simple: think first, act sooner, and reduce the need to pass work on.
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Working in Executive Support, the Pūmau Business Team sees this constantly. Someone leaves. Someone new starts. A “handover” is booked. Everyone assumes that equals full capability. It doesn’t!
With a fresh buzz in the air and a strong brew in hand, let’s have a straight-up kōrero about keeping that fire in our puku burning hot! Staying lit! Motivated, and ready to smash it in both business and life.
1. Set Realistic, Ripper Goals
Let’s be real, if your goal’s just floating around in y...
I’ve stayed in plenty of hotels, some forgettable, some fabulous, but nothing prepared me for my recent experience at a Hotel in Auckland. What started as a promising stay turned into a lesson in hospitality, accountability, and the importance of listening to ...
I've reflected on what I bring to the table when working with my team and customers and love that I spoke from a similar perspective, way back then. Understanding our customer and how they work is crucial. Technology is great, however it can be even greater paired well and implemented in the best wa...
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